Aquí encontrarás respuestas a las preguntas más frecuentes sobre nuestros suplementos naturales, vitaminas, envíos, pedidos y servicios. En Biovita queremos ofrecerte una experiencia clara, segura y transparente.
Filter by topic
All
- All
- Questions to ask before buying
- Order and Shipping
- Policies and returns
Do you need help?
Si tienes alguna pregunta o necesitas asistencia rápida, nuestro equipo de atención al cliente está aquí para ayudarte. Puedes contactarnos fácilmente y te responderemos lo antes posible para resolver cualquier duda sobre nuestros productos, pedidos o envíos.
Questions to ask before buying
What kind of products does Biovita offer?
At Biovita, we offer natural supplements, vitamins, and minerals designed to support your daily health and well-being. Our catalog includes products for energy, the immune system, sleep, and overall body care.
Are supplements safe for daily use?
Yes, all our products are formulated following quality and safety standards. However, we recommend following product instructions and consulting a healthcare professional if you have any specific conditions.
Are Biovita products natural?
We work with supplements made from natural and carefully selected ingredients, prioritizing clean and high-quality formulas.
Do I need a prescription to buy?
No, our supplements do not require a prescription. They are products designed for general well-being and can be purchased directly from our store.
Can I take multiple supplements at the same time?
In most cases, yes, but we recommend checking the combinations and dosages. If you have any doubts, it's best to consult a specialist.
Are the products suitable for vegetarians or vegans?
Some of our products are suitable for vegetarians or vegans. We recommend checking the description of each product to confirm its characteristics.
. How do I choose the right supplement for me?
You can choose according to your needs: energy, rest, immune system, etc. You can also read the detailed descriptions or contact our team for advice.
How long does it take for the effect to be noticed?
It depends on the type of supplement and each person's body. In general, the effects may begin to be noticed after consistent use for several weeks.
Do the products have side effects?
Our products are formulated to be safe, but like any supplement, results may vary by individual. It is important to adhere to the recommended dosage.
Does Biovita guarantee the quality of its products?
Yes, at Biovita we carefully select each product following European quality standards, ensuring transparency, traceability, and efficacy.
Order and Shipping
How long will my order take to arrive?
Delivery time is usually 5 to 10 business days, depending on your location and the carrier.
Do you ship throughout Spain?
Yes, we ship to all of Spain, including the mainland and other regions.
How can I place an order?
You just have to select the product, add it to your cart, and complete the purchase process securely from our website.
Can I modify or cancel my order?
If your order has not yet been processed, you can contact us as soon as possible to make changes or cancel it.
How can I track my order?
Once sent, you will receive an email with your tracking number so you can check the status of your shipment in real time.
. What if my order is late?
Occasionally, delays may occur due to high demand, logistics, or external conditions. We always work to ensure you receive your order as soon as possible.
What happens if I enter my address incorrectly?
If the address is incorrect, the order may be delayed or returned. We recommend that you check your information carefully before confirming your purchase.
What shipping companies do you use?
We work with different logistics companies to ensure safe and efficient deliveries based on your location.
Are there shipping costs?
Shipping costs may vary depending on the current promotion. In many cases, we offer free shipping on selected orders.
What do I do if I don't receive my order?
If you haven't received your order within the estimated timeframe, you can contact our support team and we will help you resolve it quickly.
Policies and returns
Can I return a product?
Yes, we accept returns within a specified period from the receipt of the order, provided the product is in its original condition.
What is the deadline to request a refund?
You have 30 days from delivery to request a return.
Must the product be unused?
Yes, to accept a return the product must be unused, unopened and in its original packaging.
How do I request a return?
You can contact our support team by providing your order number and the reason for the return.
Who pays the return shipping costs?
Return shipping costs may vary on a case-by-case basis. If the product is defective or incorrect, we will cover the cost.
When will I receive my refund?
Refunds are typically processed within 5 to 10 business days of receiving the returned product.
How is the refund processed?
The refund will be issued using the same payment method used for the purchase.
What happens if I receive a damaged or incorrect product?
If you receive a defective or incorrect product, contact us as soon as possible and we will offer you a quick solution.
Can I cancel an order after it has shipped?
Once shipped, the order cannot be canceled, but you can request a return when you receive it.
Do you offer a warranty on your products?
Yes, we guarantee the quality of our products and work to ensure our customers' satisfaction.